However, it should be noted that the remote user on the remote computer will need to be an Administrator, or they will need to know an Administrator’s username and password in order to Stop/Start the Remote Management service. > System Preferences > Sharing and Stop/Start the service called Remote Management. To restart the Apple Remote Desktop Client service using the graphical interface, simply ask the remote user to go to: There are two ways to restart the Apple Remote Desktop Client service, by means of the graphical interface, or the command line. One possible workaround that has worked on some occasions (but not always) is to restart the Apple Remote Desktop Client service. For obvious reasons, this is not helpful when assisting the user with remote support. When I experience this and I move the mouse pointer around the blacked-out screen, the remote user looking at physical screen will confirm the mouse movement. Occasionally when I remotely control a client computer using Apple Remote Desktop it will visually display the remote user’s desktop as a blacked-out screen.
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